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Examination of the message heads of the delayed emails might be informative. 19h14, I never said it wasn't a BT problem and should be addressed by BT or that it has not been going on for years without resolution but the only way it will be resolved for the OP at this stage is by contacting the Postmaster to have his domain white listed to the extent that it satisfies BT. provided; every potential issue may involve several factors not detailed in the conversations You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. on I consistently receive this warning:whenever I try. You should check that you are complying with this link and if you are you will need to contact the BT Postmaster. 26-08-2021 Thank you, JW. No disrespect intended as your advice is probably based on years of experience of BTs service! What does this mean? This was a pain, but I went along with it or else I couldnt use email. We do not allow any commercial relationship to affect our editorial independence. Welcome to our community forums @IanHill, sorry to hear you're experiencing problems with emails making it through to certain contacts. There will be times when for various reasons, a receiving system does not respond to a message forwarding request and then the sending system does not retry at the right time / interval. Just one other thing that might be relevant. BT L1 agent wasn't able to resolve and it has been passed to their email support team. All I can suggest is contact BT via Web Chat and dont take No for an answer when they say the issue is with your device(s). It's reassuring not to be alone. Emails being blocked which we send to btinternet.c - BT Community Doing so can save hundreds of pounds. None of the posts I have seen are the same as my problem however. 2. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. Fix a problem | BT Help A warm welcome to the forums. I can take the same message and copy it into gmail and send from there and it gets through with no problem. 23-04-2021 14-07-2019 19-12-2022 Looks like no ones replied in a while. I have a recent problem with my email service. . I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. If an item is purchased and the buyer's delivery address is a PO BOX, the item will be cancelled by the seller. Anyone else experienced this and got any suggestions on how to proceed? Log out of your email account then, Using an email program? This isn't just a small delay. 18h40. The destination account that I am using for tests is another btinternet account (my wife's) - in fact it's a subaccount to my own account. Surface mail is also available; please e-mail us for . 16:52 EST 04 Mar 2023. Maybe that's the issue, although there has been no problem up until yesterday. Unable to send mails to btinternet addresses, Re: Unable to send mails to btinternet addresses. My wifes email account on her iPhone 10 is working fine and her settings are identical to those described above on my Samsung phone. We always endeavour to grade correctly and. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Accounts that are inactive for six months . 23-04-2021 Our Gmail accounts work on all our devices. I know it exists because I can pick it up on ios and via BT Webmail. The usual SPF and DKIM and other DNS settings are in place to verify the sent emails. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3. 10-07-2019 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and BT Email: I can't send or receive email | BT Help - BT.com on on We resorted to texting instead, as neither of us had the time or knowledge to pursue it, although I did have a look online without much success. You can usually find the option to redirect in the inbox settings of your old email account. I can send test messages to my iCloud e-mail but not other addresses. Today all of our emails addresses would receive, but not send. Send yourself a test email. 26-08-2021 I then asked them to login to BT webmail and send me another email and that one came through straight away. If everything works fine in webmail, you may need to check your program settings. A forum where Apple customers help each other with their products. Just goes straight to outbox, then tries to send, comes back with a message p05-smtp.mail.me.com on By posting your comment you agree to the house rules, The comments below have not been moderated, By - last edited on Interestingly, I have received two follow-up calls from 2nd-level technical support who have advised that they have done some work on their systems as a result of my initial contact. Go through and update your details for each one with your new email address. Households are endlessly told that to keep their bills in check they must shop around when their current contract ends to get a better deal. They also sent a test email from a PC using an outlook client and that didn't come through either. Rachel Rickard Straus, Financial Mail On Sunday We work with the Royal Highland Show and their database system sends out emails to its 1,000s of members by email. On 19th May I had a chat session with a plusnet advisor who could not help but said he would pass it on to the email specialists. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. Below is an article to help guide you through the process. These include Windows PC running Office365 & Outlook; Apple MAC running native email application; IOS (iPad & iPhone) using both native email apps and IOS Outlook. 26-08-2021 If you click on them we may earn a small commission. I can receive emails. While members are not getting emails, they do appear as posts on the Google Groups page. Tried on various devices with same result. Page 1 of 2 1 2 Last 'I have always used the same email address,' says Dave, 79, from Cambridge. If not, how do we get a moderator involved? If you see Disconnected, Working Offline, or Trying to connect, Outlook can't reach the email server to send your mail.. Apple disclaims any and all liability for the acts, on 23-04-2021 Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage. I can't afford the risk.'. 14h00, on I have entered the SMTP and IMAP details correctly but it still won't send. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac. on Thank you for your follow up. If you reside in an EU member state besides UK, import VAT on this purchase is not recoverable. Not receiving all emails on btinternet account If this is your first visit, be sure to check out the FAQ by clicking the link above. Virgin Media says that its policy is clearly set out to the customer ahead of their account being closed and they are sent repeated re-minder communications encouraging them to take action before they lose access. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. It seems that my account SMTP setup was changed (without my input). Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Hello both, I thought I'd try another tack, and uninstalled and then reinstalled Outlook. iPad is working ok. The accounts work on BT Webmail, both to receive and send. My husband has opened a ticket with BT and provided them with the timestamp in formation from the delayed email. Might that apply in your case too? to know I'm not alone. 23-04-2021 10h38 Its probably not directly relevant to your problem, but who knows with Apple!! I am experiencing it with emails from different addreses within a domain which belongs to another ISP. on I have exactly the same problem and would love to get a solution. I've also found an old post from someone (Peter) with the same problem, but I can't see that his problem was resolved. Here are some answers to help you. Email accounts managed by Virgin Media include those ending @virginmedia.com and @ntlworld.com. Neither of these has solved my problem. 23-04-2021 Delays in Emails being delivered can arise from a multitude of reasons. Looking through previous posts I see this has been a regular problem. Has anyone experienced this problem. BT Mail | @btinternet.com | Cannot send mail - BT Broadband MisterW, bobpullen. 13-07-2019 (The fix did not work until I had quit Mail and relaunched it. https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. Hopefully, we can get this resolved quickly. I've got a "failed delivery message". 23-04-2021 Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". Various errors messages. After 6 mos., if selected you will be billed $10.99/mo. btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte, Re: btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing c, Re: can't send emails since this afternoon. Your post does not go to BT. I changed SMTP to 465 and got an error message "Log-in error Unable to add account, server address is not valid". Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Switching email address if you have never done so before can feel like a daunting task. Do other emails they send get to where they need to go? That being said, a delay of over 5 days is rather unusual, as most email servers will give up after that long and assume it's not possible to deliver the message. Go back to . We repeated the test and the same thing happened. Not receiving @btinternet email - Microsoft Community Why? We have received reports that emails to btinternet.comemail addresses are being blocked. Emails to btinternet are blocked - how can we fix this? - BT Broadband All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Hi@stevebrass thanks for your reply, ports and email addresses are all ok and in line with your suggestion, the one thing that I can't find when entering those details is the SSL Encryption - the option just doesn't seem to be there with the MS Office Outlook app / in combination with my Samsung S10. Will post any update that I get. BT Email - best practices for postmasters and senders of email | BT Help, on As an experiment, can you try a different mail client other than Apple Mail on one of your Macs and see if that works. 09-07-2019 This is going to need looking at by their email support team. What can we help with? I have cleared cache and data. They are in my "sent" folder but never get to the btinternet.com account Other addresses work fine. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. I went to Advanced Settings and found that IMAP incoming and SMTP outgoing ports were set to 993. 19h39. To start viewing messages, select the forum that you want to visit from the selection below. To start the conversation again, simply PaddyB. on You may have to register before you can post: click the register link above to proceed. Last Thursday, I stopped receiving email from my @btinternet.com account. I was about to post exactly the same question; I've prepared a draft text, so might as well include it here and hope that someone has a solution. Comparison website Uswitch says that almost a quarter of people rely on their email address provided by a broadband provider, especially people aged 65 and over. Problems with sending btinternet emails through Apple mail on all devices iPhone, iPad and Mac, Cannot send mail The sender address was invalid. Thanks for the suggestion. 5) Set up an auto-responder message on your old email address. I consistently receive this warning: whenever I try. 23-04-2021 That will mean that when someone emails you at that address, they will receive an automated message saying their email has been forwarded, and explaining that you will be responding in future from the new email address. Have you had the chance to try the steps in the article below? This morning I clicked on the email icon on my phone and was again asked to login. If you're having problems, try logging in to webmail. This morning I received an email from the second friend which he sent to me in December but I didn't receive until now, and I also received a second email that he sent me in March. I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. mingoslkd, call I installed the outlook App on my iPad and it works perfectly I'm afraid. I installed Spark on the iMac but it can't login to my btinternet mail account (it can't establish a stable connection) so I cannot test it with another client. This amount is subject to change until you make payment. 13h37, on Those who wish to hold on to their email account just have to log in from time to time to keep it active. Has anyone experienced this problem. Something went wrong. How can we as customers get BTs attention and ensure that there is a fix? I have tried sending the simplest of messages, namely a message titled Test and the text Test message. A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. Not receiving all emails on btinternet account - UKGSer 15h31. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. email not sending from iMac iPad is working ok. My email is not sending from my iMac (iCloud). They forecast a response within 72 hours. , updated Having the same problem myself today - unable to send emails from my @btinternet.com account. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Any ideas? For additional information, see the Global Shipping Program, This amount includes applicable customs duties, taxes, brokerage and other fees. I know that I haven't received most of the emails sent from btinternet.com addresses at all. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Sky allows former customers to keep their email account free of charge and indefinitely. 20h35, BT Mail | @btinternet.com | Cannot send mail, Re: BT Mail | @btinternet.com | Cannot send mail, Announcements, Guides & Community Updates. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. Frankly, just waiting & hoping that the problem resolves itself is not what I was hoping to hear. Emails being blocked which we send to btinternet.com email addresses, Re: Emails being blocked which we send to btinternet.com email addresses. Please check your email settings. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. What can be done to fix this problem please? If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. 16h05. This is a BT residential customer to customer forum. We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Virgin Media says email accounts are only available to current customers. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. It's not just that there has been a delay. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. I feel there is something going between Google and Apple. You can send and receive messages, but not actively manage the account. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. No links of any sort and it still bounces, coming back with the messages unable to deliver after repeated attempts. ), on 26-08-2021 btinternet email server refusing to send outgoing messages - rejecting as having spam/phishing conte Go to solution I anybody else having this problem. on After several attempts, I decided to delete the email account from the phone and to recreate it using Add Account. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. You can link any BT email address to another broadband or Premium email billing account. If I go into iCloud web page, then I can send and receive as normal. Copyright 1995-2023 eBay Inc. All Rights Reserved. on - edited A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. on Sending or receiving email. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. The worrying thing is I don't know how many other emails I'm not receiving. on Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Yesterday, I managed to contact BT via webchat. Some links in this article may be affiliate links. @stevebrass Thanks, but same result as before. Those who leave have their email account terminated and closed 90 days later. If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? That is because he has a Virgin Media email address, which would be deleted if he switched away. Surely other services would similarly suffer. ask a new question. Today all of our emails addresses would receive, but not send. The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". All other emails to other systems have no issues. They must realise that they have a dreadful name. Also my husband can now successfully send me emails using his btinternet address from his Ipad that arrive in my mailbox immediately which wasn't working before. 11h40. I can take the same message and copy it into gmail and send from there and it gets through with no problem. 2 users liked/thanked this post: 8h29. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. I later found I wasn't receiving emails from another friend with a btinternet address so it looked like this might be the common connection. 4) Send an email to your main contacts to let them know your new email address. We understand that you are experiencing issues sending emails. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Outlook emails not being received by btinternet.com addresses It is they that should investigate why other email providers don't have this problem. only. Rest assured that we'll do our best to assist you or get you pointed in the right direction. Can you please hold the power button on the phone and iPad until you see a menu and choose power off. 14h17, on 19-12-2022 It's easy to get answers to your questions: BT Tech Experts is a technical help service available 365 days a year. on @Simpson39 try this link https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. We do not write articles to promote products. 2 days ago I suddenly stopped being able to send emails and get the message below. I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). One further piece of information. Can I move my BT Email address to another account? This amount is subject to change until you make payment. Announcements, Guides & Community Updates. Does anybody have any idea how I can resolve this, other than changing ISP. View cart for details. Hi When this happens. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. I also feel slightly better I am not alone. Thanks for the super fast analysis and reply. As regards your other points have a look at these threads and that is only a few of the recent ones and make up your own mind about getting BT's attention. I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. Emails from btinternet.com addresses not received. - Plusnet Has anyone else encountered this and found a solution ? I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! Emails from btinternet.com addresses not received. You should however check that your email clients are using the correct settings as per this link. We receive the following message when we try to send from our Mac. Not receiving @btinternet email. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. By coincidence(? It might be worth changing your SMTP port to see if that helps. After some trial and error I found that btinternet was objecting to my "signature" containing a link. My husband hasn't yet received a reply to the ticket he opened on his BT account yesterday however it seems more than coincidental that this morning I received six delayed mails from two different people with btinternet addresses.
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