Financial Inclusion
Sarna Infocom works as a Corporate Business Correspondent for reputed PSU banks and RRBs, extending formal banking to the unbanked.
Banking solutions that reach every corner
From BC network management and loan lead generation to training and financial literacy — a complete suite of services that empowers banks and underserved communities alike.
12×7Helpdesk support
2,500+BC points
Our expertise
Our expertise in banking solutions
Sarna Infocom is a well-known entity in the Financial Inclusion sector. We are equipped with state-of-the-art infrastructure to serve our client banks and extend their services to the last mile through our Business Correspondent agents.
We always stress proper training of our agents so that they are completely aligned with the rules and regulations of this industry. Sarna Academy — our capacity-building wing — takes care of on-the-job training for both agents and employees, helping us retain our market reputation and live our tagline of Care, Concern & Compliance.
Care
Concern
Compliance
12×7 technical helpdesk
A dedicated helpdesk team addresses all technical and training issues faced by our BC agents.
08:00 AM – 08:00 PM
helpdesk@sarnainfocom.com
- Online portal related
- Finger device related
- Passbook printer related
- ATM device related
Our services
What we do for banks & communities
We are committed to advancing financial inclusion across India — bridging the gap between formal banking and the last-mile customer with the highest standards of professionalism, compliance and care.
01BC ServicesBusiness Correspondent (BC) Services
We onboard, train, equip and manage BC agents so that banks can serve customers far beyond their branch network.
- Onboarding and managing BC agents for major Public Sector Banks (PSBs), Private Sector Banks and Regional Rural Banks.
- Operating over 2,500+ active BC points across urban, semi-urban and remote rural areas — including hilly terrains.
- Providing banking access to underbanked and unbanked populations for account opening, cash deposits & withdrawals, AEPS, balance inquiry and more.
02Loan LeadsLoan Lead Generation
Our field network knows its communities — which makes it a powerful source of genuine, qualified credit demand for our partner banks.
- Collecting and forwarding quality loan leads to various private sector banks, helping them expand their credit outreach in rural and semi-urban markets.
- Assisting banks in reaching new customer segments with tailored lending opportunities.
03Sarna AcademySarna Academy — Training & Capacity Building
Sarna Academy is our dedicated training wing, focused on skill development and capacity building.
Who we train
- New and existing BC agents
- Internal staff and field teams
Training programmes
- Financial literacy modules, digital banking know-how and customer-engagement strategies.
- Professional ethics, compliance training and goal-based performance enhancement.
- Led by experienced professionals, including ex-bankers and domain experts.
04OutreachFinancial Literacy & Community Outreach
Access is only half the story — we help people understand and confidently use the banking services now available to them.
- Organising awareness camps and training sessions to promote financial literacy, digital payments and responsible banking behaviour in underserved communities.
- Enabling customers to make informed financial decisions and use banking services effectively.
At every Sarna BC point
Everyday banking, right next door
Account opening
Cash deposit
Cash withdrawal
AEPS transactions
Balance inquiry
Passbook printing
Loan enquiries
Financial guidance
How we work
From partnership to last-mile impact
Bank partnership
We sign on as Corporate BC and map the locations that need banking access.
Agent onboarding
We identify and onboard local agents — including women through BC Sakhi.
Academy training
Agents learn products, devices, ethics and compliance at Sarna Academy.
Equip & go live
PINPADs, printers and devices are set up — and the BC point opens.
Support & monitor
Our 12×7 helpdesk and vigilance mechanism keep every outlet running.
More from Sarna
Beyond the BC network
Every offering is designed around one goal — making formal finance simple, safe and close to home.
Insurance Services
Helping customers access insurance and social-security schemes offered by our partner banks through the BC network.
Lead Procurement & Service Delivery
Lead procurement services for financial organisations, with a platform to establish last-mile contact for them.
Technical Support
Online portal, finger device, passbook printer and ATM device support for every BC agent — 08:00 AM to 08:00 PM.
For banks
Looking for a Corporate BC partner?
Let’s talk about extending your reach to the last mile — with trained agents, a 12×7 helpdesk and compliance you can count on.
